Returns and Refunds Policy
Due to the perishable nature of fine wine and international shipping regulations, all sales are final once the product has left our temperature-controlled facility. We offer replacements or credits exclusively for items damaged during transit or incorrect shipments that differ from your order confirmation.
Inspect Your Delivery
Examine your wine bottles immediately upon arrival for any signs of leakage, breakage, or incorrect vintages.
Document Issues
Take clear photographs of the damaged bottle, the original packaging, and the shipping label within 24 hours of receipt.
Contact Support
Email our concierge team with your order number and photo evidence to initiate a claim for a replacement or store credit.
Await Verification
Our cellar masters will review the claim to ensure the wine's integrity was compromised during transit before finalizing your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing